terms of business.

Who we are

These terms are issued by [Company legal name], a company registered in England & Wales under company number [Companies House no.], with its registered office at [registered address] (referred to here as "we", "us" or "our"). We trade as BullionExchange, a UK gold dealer that buys, sells and exchanges gold, with direct accounts at LBMA Good Delivery refineries.

We are registered with HM Revenue & Customs as a high-value dealer / for money-laundering supervision under registration number [HMRC MLR registration no.]. You can reach us by email at hello@bullionexchange.co.uk or by post at the address above.

What these terms cover

These terms apply every time you sell gold to us, buy gold from us, or exchange gold with us, whether you start that transaction online, by post or in person. By sending us gold, placing an order, or accepting an offer, you agree to these terms.

Nothing in these terms removes or reduces your statutory rights as a consumer where you are buying as a consumer. If any part of these terms conflicts with your statutory rights, your statutory rights take precedence.

Selling gold to us

When you send us gold to sell, we test and weigh it on arrival. Any quote given before we receive your gold — online, by phone or by email — is indicative only. It is based on the description you give us and on the gold price at that moment, and it is not a binding offer.

Once we have assayed your gold, we make you a firm offer. You are under no obligation to accept it. If you accept, the sale completes and we pay you under the "Payment" section below. If you decline, we return your gold to you, fully insured, at no cost to you.

You confirm that any gold you send us is yours to sell, is free of any charge, lien or third-party claim, and has not been obtained unlawfully. We may ask you to verify your identity and the source of the goods before we complete a purchase — see our anti-money-laundering policy.

Buying gold from us

When you buy bullion or other gold products from us, the price is the price displayed or quoted at the moment your order is confirmed. Because the gold price moves continuously, a price holds only for the short window stated at checkout or on the quote. If we cannot confirm your order within that window, we will re-quote.

A contract is formed only when we send you written confirmation that we have accepted your order and received cleared funds. We may decline or cancel an order — for example, if an item is mispriced, out of stock, or if we are unable to complete the identity checks the law requires of us.

Exchanging gold

An exchange combines a sale and a purchase in a single transaction: we assay the gold you send in, assign it a value, and set that value against the bullion or product you want in return. You pay or receive only the difference, plus any making charge or premium that applies to the item you are taking.

Both legs of an exchange are priced at the same moment, against the same gold price, so the spread between what we pay and what we charge is transparent on your statement. If you decline the completed exchange offer, we return your incoming gold to you, fully insured, at no cost.

Pricing & the assay

Our offer for gold you sell is calculated as: weight of fine gold × the prevailing gold price at the time of assay × our published rate for that carat. Stones, clasps, solder and non-gold fittings are excluded from the weight. Where stones are removed they are weighed and returned to you on request.

The price is fixed at assay — that is, at the moment we test and weigh your gold and you accept our offer. Movements in the gold price after that moment do not change the agreed figure. Live prices shown on the website are indicative and are not the price of any transaction.

Postage & insurance

Where we provide a prepaid, insured pack for you to send gold to us, that cover applies up to the limit stated when the pack is issued. To rely on it, you must follow the packing and posting instructions we give you — including obtaining proof of posting. Cover begins when the item is accepted into the postal or courier network and ends when we sign for it.

Items sent to us by a method we did not arrange, or above the stated insured limit, travel at your own risk up to the point we receive them. Gold we return to you, and gold you buy from us, is dispatched fully insured by a tracked, signed-for service.

Returns & cooling-off

Gold you sell to us. Until you accept our firm post-assay offer, you may withdraw at any time and we will return your gold to you free of charge. Once you accept the offer and we pay you, the sale is final.

Gold you buy from us. Investment bullion is priced against a live, fluctuating market. For that reason, your consumer right to cancel within 14 days does not apply to goods whose price depends on fluctuations in the financial market that we cannot control — this includes bullion and other gold priced to the spot market. This exception is set out in consumer protection law. Where an item is not tied to the market price in this way, the standard 14-day cooling-off period applies and we will explain how to exercise it at the point of sale.

Nothing here affects your right to a remedy if goods are faulty, not as described, or not of satisfactory quality.

Payment

When you sell to us, we aim to pay accepted offers the same working day by bank transfer to a UK account in your name, once any required identity checks are complete. We do not pay into third-party accounts. Timing of receipt depends on your bank.

When you buy from us, we dispatch only after we have received cleared funds in full. We will tell you which payment methods we accept at checkout.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any of your statutory rights as a consumer that cannot be excluded. Subject to that, our total liability arising from any single transaction is limited to the value of that transaction.

Gold prices can fall as well as rise. We give no advice on whether to buy, sell or hold gold, and any decision you make is your own.

Governing law

These terms, and any dispute arising from them, are governed by the law of England & Wales, and the courts of England & Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own jurisdiction.

Changes to these terms

We may update these terms from time to time. The version that applies to your transaction is the one published when you agreed to it. We will keep a dated record of changes and show the date of the current version at the top of this page.